Shipping policy

Free worldwide shipping

Every order ships free. No minimum, no surprise fee at checkout.

How long it takes

Orders are dispatched within 1–2 business days. Most orders arrive within 7–14 business days after that. You'll get a tracking link by email as soon as your parcel is scanned by the carrier.

If it takes longer than that

If your order hasn't arrived 25 business days after you placed it, email support@try-laro.com and we'll refund you in full. You don't need to return anything and you don't need to chase the carrier.

Where it ships from

We ship direct from our overseas warehouse rather than a local one. That is exactly why a LARO costs $59.99 instead of $119.99 — you're trading a little patience for half the price. If you need something tomorrow, buy it locally. We'd rather tell you that than surprise you.

Import duties and taxes

The price you pay at checkout does not include import duties or taxes. Depending on where you live, your carrier may collect a duty or tax payment from you before delivery. That charge is set by your government, it is calculated on the value of the parcel, and we receive no part of it.

Customers in the United States: low-value imported parcels are no longer exempt from duty, so a duty or brokerage charge on delivery is possible. We are telling you this before you buy rather than after.

A duty charge on its own is not grounds for a refund, but if a parcel is refused at customs and returned to us, we refund you in full.

Tracking

Tracking can sit still for a few days while a parcel moves between carriers or clears customs. That is normal. If tracking hasn't moved in 10 business days, email us and we'll chase it for you.

Wrong or incomplete address

If a parcel comes back to us because the address was wrong or incomplete, we'll reship it once at no charge. Please double-check your address at checkout.

Questions

Email support@try-laro.com. We reply within one business day.