Refund policy

If a LARO isn't right, we make it right. No forms, no hoops, no restocking fees.

Thirty days — after you've used it

You have 30 days from the day your order arrives to change your mind. Not 30 days unopened. Thirty days used. Charge it, run it on your worst knot, put it through a week. If it isn't doing what we said it would, email us and we'll refund you.

You never pay to send anything back

In most cases we'll simply refund you and you keep the unit. If we do need it returned, we arrange the return and cover the postage. You will never be asked to pay to return a LARO product.

If it doesn't arrive, you don't pay

Most orders arrive within 7–14 business days. If yours hasn't arrived 25 business days after you ordered, email us and we refund you in full. You don't return anything, and you don't chase anyone.

Twelve months on the hardware

If your unit stops working through normal use within 12 months of delivery, we replace it free of charge. That includes the battery. It does not cover damage from drops, liquid, or taking the unit apart.

Damaged or wrong item

If your order arrives damaged, or it isn't what you ordered, send us a photo within 30 days of delivery. We'll replace it or refund you — your choice.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship. We usually dispatch within 1–2 business days, so email us as soon as you can.

How to start a refund, replacement or claim

Email support@try-laro.com with your order number and one line about what went wrong. That's the whole process.

We reply within one business day. Approved refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank.

Scope

This policy covers orders placed on try-laro.com. We can't process refunds or warranty claims for units bought from another seller.